Attendance Policy:
***Excpetion- Students who are demonstrating symptoms of potentially contagious infection and do not cancle within 24 hours will have their fee waived if they produce information from a medical professional indicating tht the student is cleared to return to incar instruction, or has quarantined for 14 days with no further symptoms***
Grading Policy
Skill progress is assessed using a skill check list. The instructor is usually available to talk with you immediately following each lesson for information regarding progress and tips for practicing at home. Beginning January 30, 2022, student progress information will be available in their Schedule 2 Drive account.
In Car Instruction Policy
Students will be alone in the car with the instructor during private lessons. Students have the opportunity at the time of scheduling to choose their preferred instructor. 7/7 students may be alone with an instructor if their partner cancels or no partner is found and assigned. All instructors have been vetted and background checked, and are supervised for professionalism and quality. Instructors who are considered to represent Wilco Driving School have a minimum of 5 years of driver education instruction and stellar recommendations from previous school directors
Because driving is personal and safety is a major concern, parents, partners, and others are not allowed to be in the care during the lesson. However, exceptions may be considered by the school director in cases where language and communication may be an issue. Otherwise, we will do all we can to help accommodate any situation where the student is going to be driving alone with the instructor.
Refund Policy
Code of Conduct
A student or prospective student may be dismissed or barred from the school for tardiness; drunkenness or obvious signs of drug use; rude, vulgar or disruptive behavior; smoking or using tobacco products; using a cell phone during class or in the car; or being otherwise inattentive (sleeping, texting, reading, etc.). Students who arrive unable to participate in their lesson or whose lesson needs to be stopped early due to behavior issues will be charged a no-show fee.
Students terminated for violating rules of conduct may be readmitted at the discretion of the school director.
NOTICE TO PARENTS AND GUARDIANS OF TEEN STUDENTS
As the parent or guardian of a teenager, you are entitled to know the minimum requirements of a teen driver education course.
- Behind the wheel lessons are scheduled, canceled and changed with our online platform. Registration at that website is required and a $10 fee will be applied to your final tuition charge, and instructions will be provided once you have fully registered.
- A $50 fee will be charged if Wilco Driving School is not notified of a cancellation with at least 24 hours notice prior to a lesson.
- This fee will also be charged if a student is a no-show or arrives for their lesson but the permit has expired, does not have their permit with them, and/or does not have corrective lenses as noted on the permit.
- Students who arrive after consuming alcohol or drugs, or who are demonstrating rude, disrespectful or otherwise offensive behavior will not be allowed to participate in their lesson, either by refusal to start or end the lesson early, and will be charged a no-show fee.
- Students who arrive late may also be considered a no-show if they are not able to drive for the full 55 minute lesson.
- Students will not be charged a no-show fee for missed observation minutes. However, the observation minutes must be arranged for make up with office staff.
- Driving lessons will be held as scheduled regardless of weather conditions unless such conditions become dangerous. Please contact the driving school by email if you are concerned about weather conditions, but keep in mind that "dangerous conditions" are defined by Wilco Driving School as conditions that make roadways reasonably impassable. This includes ice or flood but not rain or in some cases sleet or snow that does not stick. Cancelation by students for inclimate conditions may result in a late cancellation fee, but lessons canceled by Wilco Driving School due to weather conditions will be rescheduled as soon as possible with no additional charge.
- The completion certificate, DE 964, will not be issued until all front seat and observation minutes are completed.
***Excpetion- Students who are demonstrating symptoms of potentially contagious infection and do not cancle within 24 hours will have their fee waived if they produce information from a medical professional indicating tht the student is cleared to return to incar instruction, or has quarantined for 14 days with no further symptoms***
Grading Policy
Skill progress is assessed using a skill check list. The instructor is usually available to talk with you immediately following each lesson for information regarding progress and tips for practicing at home. Beginning January 30, 2022, student progress information will be available in their Schedule 2 Drive account.
In Car Instruction Policy
Students will be alone in the car with the instructor during private lessons. Students have the opportunity at the time of scheduling to choose their preferred instructor. 7/7 students may be alone with an instructor if their partner cancels or no partner is found and assigned. All instructors have been vetted and background checked, and are supervised for professionalism and quality. Instructors who are considered to represent Wilco Driving School have a minimum of 5 years of driver education instruction and stellar recommendations from previous school directors
Because driving is personal and safety is a major concern, parents, partners, and others are not allowed to be in the care during the lesson. However, exceptions may be considered by the school director in cases where language and communication may be an issue. Otherwise, we will do all we can to help accommodate any situation where the student is going to be driving alone with the instructor.
Refund Policy
- Refund computations will be based on actual instruction received through the last date of attendance.
- The effective date of the termination for refund purposes will be the earliest of the following:
- (a) the last day of attendance, if the student is terminated by the school; (b) the date of receipt of written notice from the student; or
- (c) the 10th school day following the last day of attendance.
- If tuition is collected in advance of entrance and, ** if after the expiration of the 72-hour cancellation privilege, the student does not enter school, terminates enrollment, or withdraws, the school may retain up to $50 as administrative expenses; and, from the remainder, shall refund that portion of the classroom tuition and fees and behind-the-wheel tuition and fees for services not previously received by the student. $50 waitlist deposits are non-refundable.
- Fees paid for online course work, Schedule2Drive or other digital or hard copy materials are not refundable.
- Refunds for items of extra expense to the student, including instructional supplies, books, laboratory fees, service charges, rentals, deposits, and all other such ancillary miscellaneous charges, will be made within 30 days after the effective date of enrollment termination if these items are stated separately and shown as part of the data furnished the student before enrollment
- A full refund of all tuition and fees is due and refundable in each of the following cases: (a) when an enrollee is not accepted by the school; (b) if the course of instruction is discontinued by the school at this location; or (c) if the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or misrepresentation by the owner or representation of the school.
Code of Conduct
A student or prospective student may be dismissed or barred from the school for tardiness; drunkenness or obvious signs of drug use; rude, vulgar or disruptive behavior; smoking or using tobacco products; using a cell phone during class or in the car; or being otherwise inattentive (sleeping, texting, reading, etc.). Students who arrive unable to participate in their lesson or whose lesson needs to be stopped early due to behavior issues will be charged a no-show fee.
Students terminated for violating rules of conduct may be readmitted at the discretion of the school director.
NOTICE TO PARENTS AND GUARDIANS OF TEEN STUDENTS
As the parent or guardian of a teenager, you are entitled to know the minimum requirements of a teen driver education course.
- There are thirty-two (32) required hours of classroom instruction. Your teen must attend the first six (6) hours of classroom instruction before a learner’s permit will be issued by DPS. Only two (2) hours of scheduled classroom instruction are permitted per day. Phase II students will not be accepted for enrollment until all thirty-two hours are completed. Full Course students are participating in concurrent program and may start driving lessons as soon as they have a learning permit but must still finish all 32 classroom hours.
- The classroom instruction phase shall be completed within the timelines stated in this contract and all 32 hours must be attended and successfully completed or made up. If a student fails to successfully complete the 32 classroom hours, this school is required to contact DPS and cancel the learner’s permit. (for in house classroom students only)
- Seven (7) clock hours of in-car driving instruction and an additional seven (7) clock hours of in-car observation are required. A two-hour increment of behind-the-wheel instruction may be offered once during the behind-the-wheel phase of instruction for each student.
- Thirty (30) additional clock hours of behind-the-wheel instruction must be provided to young drivers and certified by a parent or guardian before a teenager may progress to Phase 2 of the Texas’ Graduated Driver Licensing program.
- If your teen transfers to another school or driver training program, timelines may change and credits for classroom and/or in-car training may not be transferable to the new driver training school.
- The entire driver education course must be completed within the timelines stated in this contract. (Note: During peak enrollment periods, in-car instruction times could be subject to availability.)
- IF YOU HAVE REASON TO BELIEVE THAT THESE MINIMUM REQUIREMENTS ARE NOT BEING MET OR HAVE A COMPLAINT, PLEASE CONTACT Texas Department of Licensing and Regulation by phone (512) 463-6599 or by email intake@tdlr.texas.gov